Every Feature Your
Business Needs
A complete cloud PBX with enterprise-grade features at every plan level. No hidden fees, no feature gating on essentials.
Auto-Attendant & IVR
Build multi-level interactive voice menus with time-based routing, custom greetings, and DTMF input handling. Route calls to extensions, ring groups, voicemail, or external numbers.
Call Routing & Queues
Intelligent call distribution with ring groups, hunt groups, round-robin, longest-idle and fewest-calls routing. Queued callers hear your own hold music and their place in line, then go to the next free agent; a caller who waits too long goes to the queue’s failover.
Call Forwarding & Transfer
Blind and attended transfers, call parking with timeout fallback, and forwarding on busy, no answer or always — to a mobile, a home phone or any external number.
Call Recording
Automatic or on-demand recording for compliance, training, and quality assurance. Recordings stored securely in the cloud with search and playback.
Conference Bridges
Dedicated conference rooms with optional PIN entry and a participant limit per room. Everyone hears everyone, and anyone can mute themselves with *6.
Visual Voicemail
Voicemail-to-email with audio attachments and automatic speech-to-text transcription. Read your voicemail in your inbox or the admin portal.
Call Detail Records
Comprehensive call logs with duration, direction, caller ID, and outcome. Filter, search, and export for billing and reporting.
Real-Time Notifications
Missed call alerts, voicemail notifications, and system status updates delivered via email, push notification, or webhook.
Mobile Apps
Native iOS and Android apps with push notifications, CallKit/ConnectionService integration, and full PBX feature access from your pocket.
Desktop Apps
Lightweight desktop softphone for macOS, Windows, and Linux. Click-to-call and presence from your computer.
Web Admin Portal
Full-featured admin dashboard at app.ariaroute.com. Manage users, extensions, call flows, recordings, and billing from any browser.
REST API
Programmatic access to every PBX feature. Provision users, manage call flows, pull CDRs, and integrate with your existing tools via our REST API.
E911 Compliance
Register a dispatchable address for each location. Emergency calls carry the caller’s address and a callback number, and leave on the trunk you nominate for 911.
TLS & SRTP Encryption
Signaling encrypted with TLS and media with SRTP between each phone and the platform, so calls are protected on the networks they cross.
Multi-Tenant Isolation
Complete data isolation between tenants. Each organization has its own configuration, users, recordings, and call data with no cross-contamination.
Number Porting
Seamless number porting from any carrier. We handle the LOA, CSR, and coordination so you keep your business numbers with zero downtime.
See It in Action
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